Dyche, Jill <br/><br/>
The CRM Handbook A Business Guide to Customer Relationship Management 

 - New Delhi  Pearson Eduction  2009 
 - 331 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Engineering and Information Technology
<br/><br/><label>Dewey Class. No.: </label>658.812  / DYC